Troubleshooting Guide

Issue

Description

Symptoms

Possible Causes

Solution Steps

Additional Tips

YouTube Videos Not Playing on Pod1um

Some YouTube videos uploaded by coaches may not play on the Pod1um platform due to restrictions or copyright issues.

- Error message: "The owner of the requested video does not allow it to be played in embedded players."
- Error code: notEmbeddable(101)
- Video does not load or play.

- Embedding disabled by the video owner.
- Copyright restrictions on the video.

1. Verify the Error: Check for specific error messages.
2. Contact the Coach: Confirm embedding settings.
3. Suggest Alternatives: Recommend using different videos.
4. Use a Direct Link: Provide a direct link to the video.
5. Final Step: Encourage direct content upload to Pod1um.

- Coaches should check embedding settings before uploading.
- Avoid videos with known restrictions.

Pod1um Platform Performance on Safari Browser

Pod1um may not perform optimally on Safari due to limited support for Flutter. Best performance is on Chrome and Edge.

- Slower loading times.
- Features may not work as expected.
- Display or formatting issues.

- Limited support for Flutter on Safari.
- Safari’s rendering engine may cause compatibility issues.

1. Check Browser Compatibility: Confirm issues on Safari.
2. Switch Browsers: Recommend Chrome or Edge.
3. Update Safari: Ensure the browser is up-to-date.
4. Use a Different Device: Suggest using a device with Chrome or Edge.
5. Final Step: Report persistent issues to support.

- Switch to Chrome or Edge.
- Keep Pod1um updated for the best experience.