Introduction
Welcome to the Pod1um Troubleshooting Guide! This guide is designed to help you resolve common issues you may encounter while using the Pod1um platform. Follow the steps provided to quickly identify and fix problems. If you need further assistance, our support team is always here to help
Issue | Description | Symptoms | Possible Causes | Solution Steps | Additional Tips |
YouTube Videos Not Playing on Pod1um | Some YouTube videos uploaded by coaches may not play on the Pod1um platform due to restrictions or copyright issues. | - Error message: "The owner of the requested video does not allow it to be played in embedded players." | - Embedding disabled by the video owner. | 1. Verify the Error: Check for specific error messages. | - Coaches should check embedding settings before uploading. |
Pod1um Platform Performance on Safari Browser | Pod1um may not perform optimally on Safari due to limited support for Flutter. Best performance is on Chrome and Edge. | - Slower loading times. | - Limited support for Flutter on Safari. | 1. Check Browser Compatibility: Confirm issues on Safari. | - Switch to Chrome or Edge. |
Contact Support
If you're unable to resolve the issue using the steps provided above, please contact Pod1um support at support@pod1um.com for further assistance. Our team is ready to help you with any problems you might encounter.
Conclusion
We hope this troubleshooting guide helps you quickly resolve any issues with Pod1um. Our goal is to ensure you have the best possible experience using our platform. Don’t hesitate to reach out if you need more help!